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Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
OBJECTIVE :
Seeking a position in Customer Service where my extensive experience will be further developed and utilised.
EXPERIENCE :
Cambridge Telecommunications, Cambridge, MA
1999 - Present
Customer Service Manager
Responsible for the supervision of a staff of twenty-eight people within the customer service department.
Responsible for the recruitment and training of customer service representatives.
Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
Successful account retention record of 98%.
Performed market research surveys amongst client base to se
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